service

Don't let those techy-glitches get you down.

Technical Support is just a given in today's world. The more we rely on technology in our daily lives, the more likely we are going to run into techy-glitches. Our ITS Service Desk provides 24/7 technical support to the University's community. You can reach us at:

  • 901.678.8888—Technical Support by phone 24/7
  • Technology Hub located in UC 265 is open for use 24/7
  • McWherter Lab located on the first floor of the McWherter Library (open during library hours)
  • Lambuth Lab located in Wilder Student Union Room 006

In addition, the ITS Service Desk provides chat and walk-in assistance Monday through Friday 8:00 am – 7:00 pm in Administration Building 100.


Change in Service Desk Hours


ITS has implemented a change in its Service Desk Call Center availability. The ITS Service Desk is now available from 8 a.m. to midnight seven days a week, excluding some holidays. Incoming calls after hours will be handled by voicemail. If you require assistance after midnight, leave a message or submit a service request online. Messages will be checked daily and receive priority response the following business day. Thank you for your attention to this announcement and for your cooperation.


illustration of sun The Daylight Experience is on the Horizon

Beginning May 5, 2018, eCourseware will have a brand-new look and feel. The Daylight user layout in eCourseware makes it easy to navigate courses. From the visual look and feel to how users interact with eCourseware, Daylight helps ensure a best possible experience. Whether you’re a Faculty member setting up a quiz or a student uploading an assignment, the process should be simple. Daylight makes it easy to find what you need so that you can get things done faster. With new fonts, layouts, and color scheme, Daylight makes a great first impression. Its design invites users to dive right into their eCourseware experience and is accessible to those using assistive technologies.

For training, videos, and updates, see our Daylight Page. 


Important Announcement: Change in Password Reset Process

To enhance password security and protect University data, ITS will implement a change in its Password Reset service. Effective immediately, the ITS Service Desk (Tier 1) will no longer, administratively, change passwords. All UofM affiliates (faculty, staff, students, alumni, former students, etc.) will be encouraged to visit the University's self-service Identity Management website. Here, you can initialize your account. You can also: reset your password, retrieve your UUID, and answer your security questions to regain access to your account.

In addition, remember these important tips to ensure your data is secure:
• Never share your password with anyone. This includes a UofM employee, friend, or relative.
• Beware of phishing emails that attempt to lure you to malicious websites.
• Watch for email notifications about your password changing. If you did not change your password, please contact the Service Desk immediately.
• Never respond to an email request for your username and password or any other request to "verify" your account.

For more information about IT security, please visit the ITS security website.

Alert: Malicious Adobe Email Attachment Circulating On-Campus

On Tuesday, January 26th, 2016, a number of UofM users received a message. This message was purporting to be from the Adobe Creative Cloud service. The Subject: line was "Adobe Invoice". The message contained an attachment called "invoice.doc". When opened, the attachment would attempt to connect to a remote server. With this connection, the attachment would install malicious software on the recipient's computer.

The remote server has since been taken offline. ITS staff are working with units who may have had computers that were impacted by the malicious attachment. If you received one of the "Adobe Invoice" emails with the invoice.doc attachment, please delete the email message. Do not attempt to open the attachment.

If you opened the attachment, please contact your LSP or the ITS Service Desk by phone at 901.678.8888. You can also contact the Service Desk via email at umtech@memphis.edu for further assistance.